FREQUENTLY ASKED QUESTIONS


If your answer is not listed please contact us and we will answer as soon as possible.


Do I need to print my reservation and bring it with me?
We will appreciate if you do but your ID is more important.
Is my deposit refundable?
Yes 100% if you cancel with 24 hrs. in advance or your cruise ship does not dock in Cozumel.
How far from the cruise ship docks are you located?
We are about 5 minutes away from the Cruise ship docks (Carnival & Royal caribbean) by car.
Will we need a taxi?
Yes is pretty much the only way to get to the Park and will cost you about $ 8 usd.
Do you accept walkins or do I need a reservation?
Our packages are only valid online.
I made a reservation for after 9 a.m. I was wondering if possible if we could still come early to enjoy the amenities of the package deal?
Yes, you can come to the park since 9:00 a.m. and enjoy the amenities included on your package.
Do you not have the package to swim with the dolphins?
Our packages (Natural spa Massage & Caribbean Massage) includes the Dolphin encounter
If I am booking the $184, $154, $300 - couples massage package. Do I select 1 ticket or 2?
Just 1 ticket, it includes 2 people.
How far in advance is it possible to book?
Up to 6 months in advance.
Can we get non-alcoholic drinks at the open bar?
Yes you can get all kind of non-alcoholic drinks at the bar.
Do you offer pedicures and manicures?
we do not offer pedicure or manicure, only massages.
to your door massage service

FIND US

Natural Spa Cozumel

Carretera Costera Sur Km. 9
Interior Parque Chankanaab (view site here)
Cozumel Q.Roo.
Mexico.

Hours: from 9:00 a.m. to 4:00 p.m.

Entrance to spa
natural spa sign

CONTACT US

You can contact us by sending an email to email or using our form below: