Frequently Asked Questions

How much do your services cost?

We offer a range of massage options from 20 minutes to an hour and a half, from Swedish massage to deep tissue massage. We also offer packages that include a Day Pass to Chankanaab National Park. Learn more about our Options and Prices here.

Do you offer couples’ massages?

Yes. We have a beautiful private space for couples who want to experience a luxurious side-by-side spa treatment together. Enjoy comfortable silence near the lagoon and the sea while each of you is pampered by two of our professional massage therapists. Afterward, you’ll feel relaxed, refreshed, and reconnected to each other.

Can you come to my home or hotel?

Yes. We can come to your home, hotel, or rental property in Cozumel with our portable massage table and supplies. Receive the same luxurious massage treatment from the comfort of your own space.

What if I want to relax at the spa after my massage?

We’ve recently renovated our spa to include a private palapa-covered area with comfortable lounge chairs. After your massage, you can relax in front of the lagoon and receive service from the Chankanaab Staff. There is a limited space, so check with us for availability.

Do you offer prenatal massages?

Yes. Our staff is trained in offering safe and relaxing prenatal and postnatal massages. We believe you deserve the utmost care, so we go the extra mile to relieve discomfort and ensure you feel relaxed and refreshed.

How do I prepare for my massage?

We recommend that you arrive at our facilities in loose, comfortable clothing. Your massage therapist will help you remove your clothing discreetly, but we recommend wearing swimsuit bottoms beneath your clothes. To receive the most benefits from your massage, your therapist will massage your back, neck, arms, and legs, so it’s best for those areas to be free from clothing. However, above all, we want you to feel at ease and relaxed, so only wear or remove what you are most comfortable with.

What if I fall asleep during my massage?

First, it’s ok to fall asleep during your massage! It’s your body’s way of going into deep relaxation, and it’s a good sign that you were due for some extra self-care. If you fall asleep during your massage, you can trust that your therapist will continue with your massage and then allow you to rest. Our top priorities are your health, safety, and comfort, so we’ll ensure that you and your belongings are protected.

How often should I get a massage?

You should get a massage as often as you like! However, it takes about 48 hours for your body to rebalance after a deep massage, so we recommend at least a 2-day gap between massages. A general recommendation is every 1-4 weeks, especially if you have a specific strain, tension, or pain in any area of your body. Whenever you choose, we’ll be here for you!

What massage products do you use?

We prefer professional, high-quality body butter massaging lotions instead of oils. Lotions penetrate the skin, providing hydration and softness. They also contain beneficial vitamins like vitamin D, aloe vera, shea butter, vitamin E, and keratin, which provide moisture, heal skin conditions, and repair damaged skin.

What amenities does the Spa offer?

Our facilities are designed and constructed with natural elements, pleasant aromas, and ambient sounds. There is plenty of space to accommodate solo customers, couples, and groups; our at-home services are available 7 days a week, and services inside the Park are available Monday through Saturday. We also offer body butter lotions and towels in our gift shop, so be sure to ask your massage therapist about our current promotions.